Returns & refunds
Returns, cancellations and refunds
Uninstalled parts can be returned within 30 days of delivery. Who pays depends on why it’s coming back.
Who pays, by reason
| Reason | What you get | Return freight | Fee |
|---|---|---|---|
| We sent the wrong part | Replacement or 100% refund | We pay all of it | None |
| Arrived damaged (noted on the delivery receipt) | Replacement or full refund | We pay all of it | None |
| Defective under the limited warranty | Replacement or refund of the part price | We pay all of it | None |
| Wrong part ordered, or no longer needed | Refund less the fee | You pay freight both ways | 25% restocking and processing fee |
Return conditions
- Request your return within 30 days of delivery.
- The part must be in its original, uninstalled and unassembled condition.
- Modified or disassembled parts are not eligible for a refund.
- Engines and transmissions must be firmly secured to the original wooden pallet they arrived on.
- Contact us first. We arrange the freight pickup and give you a return reference.
Cancelling an order
- Within 24 hours of purchase, if the item has not shipped: full refund.
- After 24 hours: a 25% processing and handling fee applies.
- After it has shipped: you pay the original freight and the return freight, plus the processing fee.
Inspection and refunds
- When a returned part reaches us, it goes through a formal inspection.
- We tell you whether the refund is approved or rejected after that inspection.
- Approved refunds go back to your original payment method within 3–5 business days.
- If your original payment method is no longer active, the refund goes to the bank or financial institution linked to it. You will need to work with that institution to recover the funds.
Core charges
- We tell you at the time of purchase whether a core charge applies to your part.
- A core refund is issued only when a rebuildable core is returned to us within 30 days.
- You pay the cost of returning the core.
Delivery damage? Write it on the delivery receipt before you sign, take photos, and contact us the same day. Call (972) 886-5001.
Tell us your vehicle. We’ll check live inventory.
One short form, and a parts specialist checks our live inventory for you.